US Dollars ($)
English
French
German
Spanish
Russian
Wishlist
Email
Print
Bookmark
With 24 Hour Helpdesk Guru you can have your own fully functioning, top quality helpdesk software.
Installing your own helpdesk doesn’t come any quicker, easier or CHEAPER than this.
And if you’re just starting out I think you’ll agree that ALL the above are important!
Here’s what is included with the software we recommend:
Create multiple users and multiple departments
Create different levels of user (user, administration etc)
Add attachments to tickets
Various filters (priority, departments, open tickets, awaiting response etc)
Fully searchable ticket database
Create your own FAQ section
Add notes to tickets that are only seen by other helpdesk staff
Assign levels of access for helpdesk staff
Auto-added signatures for all helpdesk staff
Blocks spam – ‘captcha’ and questions determine whether the customer is a ‘real’ human or spambot
Customers can rate replies and knowledgebase items
‘Autoclose’ tickets after a set duration
Software automatically compensates for different time zones
Outstanding reporting facilities – instantly see how many tickets are waiting for your reply etc
Installing a helpdesk for your customers should be one of the first things you do for your online business.
